Free
For small teams getting started with Zurichat.
$0/forever
Start Free - 1 agent
- 100 tickets / month
- Live chat widget
- Basic knowledge base
- 7-day support history
- Community support
Simple plans. A better customer journey.
Start free, add teammates as you grow, and move up only when your customer experience needs more.
Start free — no credit cardChoose your plan
Plans for every stage
Start with the core inbox and knowledge base, then expand your customer experience toolkit.
Pro
For growing teams that need omnichannel customer experience.
$25/per agent / month
Start Pro Trial - Unlimited agents
- Unlimited tickets
- WhatsApp, Instagram, Telegram, Messenger, TikTok & LinkedIn channels
- Knowledge base with custom domain
- Unified communications inbox for chat, email & social
- AI reply suggestions with Zurichat AI
- Canned responses & live typing
- 24/5 support: chat, email & ticket
- Ticket templates access
- Two-factor access: email & authenticator
- Advanced analytics
- Leads & lead analytics
- Role management: owner, admin & agent
- Departments
- Live chat widget & in-app call
- Voice calls available as a pay-as-you-go add-on
Enterprise
For organizations with advanced security and scale needs.
$390/for 10 agents / month
Book Demo - Everything in Pro
- XCHAT integration
- LinkedIn Message integration
- Social media management: Facebook, LinkedIn, Instagram, X & YouTube
- Content Lab for Enterprise
- Custom roles & advanced analytics reports
- 24/7 support: phone, email & live chat
- US voice number with no monthly fee
- Advanced AI powered by Zurichat AI Agent
- Departments
- Custom SLAs & uptime
- Dedicated success manager
- SSO and advanced roles
- On-premise or private cloud options
Grow at your pace
Your customer journey with Zurichat
From your first agent to Enterprise. Upgrade only when your business is ready.
Start free
Sign up for Free with one agent, one workspace, the core inbox, and a basic knowledge base.
Connect channels
Bring supported social channels, email, and live chat into one customer conversation flow.
Scale with Pro
Unlock team capacity, AI reply suggestions, canned responses, analytics, and a custom-domain knowledge base.
Customize & grow
Add voice, themes, heatmaps, and notifications when you need them, then move to Enterprise for SSO and custom SLAs.
Power up your workspace
Add-ons for the way you work
Zurichat AI reply suggestions are included with Pro, with advanced Zurichat AI Agent access in Enterprise. Add voice, knowledge-base themes, analytics, and notification tools when you need them.
Voice Number
$25/moA dedicated number for inbound and outbound voice calls. Available in Uganda, Kenya, Nigeria, Ethiopia, South Africa, Tanzania, Rwanda, and the USA. Setup fee applies; US numbers have no monthly fee.
Ask about a numberCall Recording
$0/minuteRecord, store, and review calls for quality assurance and compliance. Pay only for the minutes you record.
Ask about recordingCall Transcription
$0/minuteAI-powered real-time speech-to-text transcription for searchable call reviews.
Ask about transcriptionPremium KB Themes
$190 one-timeUnlock Ocean, Midnight, Berry, and Royal themes for your public knowledge base.
Get themesCustom CSS
FreeBring your own brand to the knowledge base with custom CSS control. Included with Premium Themes.
Ask about custom CSSHeatmaps
$15/moSession replay, click and scroll tracking, and page snapshots help you understand how visitors use your site.
Enable HeatmapsPush Notifications
$12/moSend scheduled campaigns, rich media, and segmented browser and mobile notifications. Unlimited sends.
Add Push NotificationsLive Visitors
Contact salesSee real-time visitor counts, top pages, devices, locations, and a live browsing feed.
Talk to salesWhite Label
EnterpriseRebrand the business workspace, portal, and customer-facing widgets with your logo, colors, and domain.
Book DemoCompare for yourself
What you save vs. leading tools
For a five-agent team, Zurichat Pro is $125 per month. The supplied comparison estimates $4,440 in annual savings versus Intercom at the listed $495 monthly comparison.
Competitor prices and feature availability can change; compare current offers before choosing a service.
At a glance
Why teams choose Zurichat
One platform for channels, support, and AI-assisted service.
| Feature | Zurichat | Intercom | Zendesk |
|---|---|---|---|
| Unified communications inbox (chat, email & social) | Yes | No | Partial |
| AI reply suggestions | Yes | Yes | Partial |
| Built-in voice calls with transcription | Yes | No | No |
| TikTok & LinkedIn integration | Yes | No | No |
| Ticket templates | Yes | No | Yes |
| 2FA (email & authenticator) | Yes | Yes | Yes |
| Role management | Yes | Yes | Yes |
| Departments | Yes | Yes | Yes |
| Leads & lead analytics | Yes | No | Partial |
| Free plan for 1 agent | Yes | No | No |
| Native WhatsApp & Telegram | Yes | Partial | Add-on |
| Open API & webhooks | Yes | Yes | Yes |
| GDPR & SOC 2 ready | Yes | Yes | Yes |
Comparison details reflect the information supplied for this pricing page and may differ by plan, region, or current vendor terms.
Straight answers
Frequently asked questions
Details about plans, trials, channels, and add-ons.
What can I do with Zurichat?
Bring customer conversations, tickets, live chat, knowledge base tools, and AI-assisted replies into a shared customer experience workspace. The Free plan is for one agent; Pro and Enterprise add team capacity and advanced features.
Which channels are supported?
The Pro plan lists WhatsApp, Instagram, Telegram, Messenger, TikTok, and LinkedIn. The Enterprise plan adds XCHAT and LinkedIn Message integrations and social media management for Facebook, LinkedIn, Instagram, X, and YouTube.
How does Zurichat AI help my team?
Zurichat AI provides reply suggestions on Pro. Enterprise includes advanced AI powered by Zurichat AI Agent. AI is included in those plans rather than priced as a separate add-on.
What is included in the Pro plan?
Pro is $25 per agent per month and includes unlimited agents and tickets, supported channels, a custom-domain knowledge base, AI reply suggestions, canned responses, live typing, analytics, leads, role management, departments, live chat, in-app calling, and 24/5 support.
What is included in the Enterprise plan?
Enterprise is $390 per month for 10 agents and includes everything in Pro plus advanced integrations, social media management, Content Lab, custom roles, advanced reports, 24/7 support, a US voice number with no monthly fee, Zurichat AI Agent, custom SLAs, a dedicated success manager, SSO, and private deployment options.
What is Content Lab?
Content Lab is listed as an Enterprise feature for creating and managing business content.
What is Social Media Management?
The Enterprise plan includes social media management for Facebook, LinkedIn, Instagram, X, and YouTube.
How does voice call pricing work?
Voice calls are a pay-as-you-go Pro add-on. Voice number availability and pricing are listed above; call recording and transcription are billed by recorded or transcribed minute at the stated rate. Setup fees may apply to voice numbers.
Can I migrate from Zendesk or Intercom?
Contact the team to discuss your current setup and migration needs.
Is there a free plan?
Yes. Free is available forever for one agent and includes up to 100 tickets per month, a live chat widget, a basic knowledge base, seven-day support history, and community support.
What industries use Zurichat?
Zurichat is positioned for teams in e-commerce, services, education, health, finance, SaaS, and travel, as well as small businesses and nonprofits.
How do I book an Enterprise demo?
Use the contact page to reach the team and request an Enterprise demo.
Still have questions?
Find the right fit for your team.
Start a free 14-day Pro trial or talk to the team about Enterprise.